Doing our bit.

We want to ensure you that during this Pandemic our services are running as normal.

Our main goal throughout this coronavirus Pandemic is to ensure that all of our customers and staff remain as safe as possible. These are unprecedented times and we’re doing our utmost to ensure that the guidance and procedures that we put in place follow the latest advice from the Government and NHS. This includes the adequate provision of PPE such as aprons and gloves, which we have been supplying to our staff throughout Hampshire.

With the unsettling times that we find ourselves in, we appreciate that many of you have questions about yours or a loved one’s care, or even what we are asking our carers to do. We want to be completely transparent with you so that you can feel reassured & safe in the knowledge that you’re being looked after properly.

With that in mind, we have created a webpage dedicated to frequently asked questions, which you can find here. You can also view our COVID-19 Staff Policy and Ways of Working Policy.

COVID-19 home care is a practical & emotional support for anyone that needs extra assistance at home during the Covid-19 outbreak and beyond. The sentiment behind home care from Seven Star Care is to promote your independence as much as possible, whilst helping you with tasks and everyday living that you may need assistance with, such as personal care, housework, shopping and mobility.

We understand how unsettling the current situation in the UK and rest of the world is – especially if you have been identified as being within the ‘vulnerable’ group by the government – and home care not only helps with the physical elements of care but can also provide much-needed emotional support too. Knowing that someone is going to visit you at home on a regular basis to make sure that you’re okay or that your loved one that you’re unable to see has the right support that they need, can make the difference.

Looking out for the Community.

We have introduced our new COVID-19 Community Care Plan to assist all of the elderly & vulnerable people around our local community. It’s as follows:

Assist you with your shopping & look around the main supermarkets locally Asda, Morrisons, Tesco & Lidl).
Here’s how it works:

We will give you a call to first gather some important info- mation about you, such as your home address, email address, your current age and other personal details.

Once our carer knows what you need for your shopping, we will then proceed to look around the 4 supermarkets for your goods, at this point you don’t need to give us the money for the shopping, we will cover the shopping & fuel expense ourselves.

Once our carer arrives with your goods, they will present you with a receipt of all the goods bought. Once you’re happy we will then ask you to pay for the shopping ideally through bank transfer or cash, if it’s not possible through bank transfer. Once this is complete we will then transfer you back the £10 deposit by using the bank details you will have provided initially.

Is it free?

Yes! This service is free indeed, all we ask upfront before our Carer goes out to do your shopping is a £10 deposit, so that it gives us a level of commitment & assurance from your part. You don’t need to give us any money for the shopping yet. We will cover this, so as to give you also the assurance. Once we deliver you your shopping and provide you with the receipt of the cost of it, we’ll then ask for the shopping money reimbursement through bank transfer ideally.